Make a Complaint Please use the following format for all dates entered onto this form: year-month-day (eg 2014–01-01) Date Of Complaint (required) Your Name (required) Your Email (required) Name of Inventory Clerk Inventory Clerk's Trading Name Please complete the following questions in full as these details may be required for a full and complete investigation relating to your complaint Have you: YesNo Contacted the inventory clerk concerned and discussed this matter to try to find a resolution If no, please follow step one of the AIIC’s complaints procedure. If yes, please provide details of their response Have you YesNo Contacted your letting agent as the instructing principle of the clerk (if appropriate) and asked them to act as mediator If no, please follow step two of the AIIC’s complaints procedure If yes, please provide details of their response The Check In Date of Check In Time of Check In (if applicable) Check In Inspection Carried Out By: (Please tick) Inspected by Independent Inventory ClerkLetting AgentLandlordTenantNo Inspection Carried Out Where an inspection has been completed, please provide details of the name and company (if applicable) of the person who completed the check in inspection Name Company (if applicable) Check In Inventory Supplied by Independent Inventory ClerkLetting AgentLandlordTenantNo Inspection Carried Out Where an inventory has been provided, please provide details of the name and company (if applicable) of the person who completed the check in inspection Name Company (if applicable) Was the inventory signed by tenant as confirmation of acceptance of condition of property? YesNo If no please give reason below The Check Out Date of Check Out Time of Check Out (if applicable) Check Out Inspection Carried Out By: (Please tick) Carried out by Independent Inventory ClerkLetting AgentLandlordTenantNo Inspection Carried Out Where an inspection has been completed, please provide details of the name and company (if applicable) of the person who completed the check in inspection Name Company (if applicable) Was the check in inventory used to complete the check out inspection? YesNo If no please provide details as to who supplied the documentation used for the check out inspection The Check Out Report Date Check Out Report Received Check Out Report Received From Did the check out report provide a full and complete record of the differences of condition between the check in and check out inspection?YesNo If no, please provide full details of items / cleaning issues missed Please provide full details of your complaint if not already described above Supporting documentation Please confirm which of the following supporting documentation you are presenting to the AIIC to assist with your complaint. Please ensure that these documents are emailed directly to centraloffice@theaiic.co.uk Check In InventoryCheck Out ReportPhotographsWritten correspondenceReceipts Other supporting documentation provided (please specify below)
