Make a Complaint

Please use the following format for all dates entered onto this form:

year-month-day

(eg 2014–01-01)

Date Of Complaint (required)

Your Name (required)

Your Email (required)

Name of Inventory Clerk

Inventory Clerk's Trading Name

Please complete the following questions in full as these details may be required for a full and complete investigation relating to your complaint

Have you: YesNo

Contacted the inventory clerk concerned and discussed this matter to try to find a resolution

If no, please follow step one of the AIIC’s complaints procedure.

If yes, please provide details of their response

Have you YesNo

Contacted your letting agent as the instructing principle of the clerk (if appropriate) and asked them to act as mediator

If no, please follow step two of the AIIC’s complaints procedure

If yes, please provide details of their response

The Check In

Date of Check In

Time of Check In (if applicable)


Check In Inspection Carried Out By: (Please tick)

Inspected by

Independent Inventory ClerkLetting AgentLandlordTenantNo Inspection Carried Out

Where an inspection has been completed, please provide details of the name and company (if applicable) of the person who completed the check in inspection

Name

Company (if applicable)

Check In Inventory

Supplied by

Independent Inventory ClerkLetting AgentLandlordTenantNo Inspection Carried Out

Where an inventory has been provided, please provide details of the name and company (if applicable) of the person who completed the check in inspection

Name

Company (if applicable)

Was the inventory signed by tenant as confirmation of acceptance of condition of property?

YesNo

If no please give reason below

The Check Out

Date of Check Out

Time of Check Out (if applicable)


Check Out Inspection Carried Out By: (Please tick)

Carried out by

Independent Inventory ClerkLetting AgentLandlordTenantNo Inspection Carried Out

Where an inspection has been completed, please provide details of the name and company (if applicable) of the person who completed the check in inspection

Name

Company (if applicable)

Was the check in inventory used to complete the check out inspection?

YesNo

If no please provide details as to who supplied the documentation used for the check out inspection

The Check Out Report

Date Check Out Report Received

Check Out Report Received From

Did the check out report provide a full and complete record of the differences of condition between the check in and check out inspection?YesNo

If no, please provide full details of items / cleaning issues missed

Please provide full details of your complaint if not already described above

Supporting documentation

Please confirm which of the following supporting documentation you are presenting to the AIIC to assist with your complaint.

Please ensure that these documents are emailed directly to centraloffice@theaiic.co.uk

Check In InventoryCheck Out ReportPhotographsWritten correspondenceReceipts

Other supporting documentation provided (please specify below)

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