Complaints

Please ensure that you have followed the following procedures prior to filing a complaint

1)  Contacted the inventory clerk concerned and discussed this matter to try to find a resolution

2)  Contacted your letting agent as the instructing principle of the clerk (if appropriate) and asked them to act as mediator

The AIIC is not a regulatory body, we are a membership organisation.

Any inventory clerk applying for membership must agree to abide by our Code of Practice and Guidelines for Professional Practice

Their reports and documents are inspected at regular intervals to ensure that they reach our high expectations for membership.

If after a full and frank discussion, as listed on procedures one and two above, you still wish to file a complaint, please email centraloffice@theaiic.co.uk.