Make a Complaint

Please use the following format for all dates entered onto this form:

year-month-day

(eg 2014–01-01)

    Date Of Complaint (required)

    Your Name (required)

    Your Email (required)

    Name of Inventory Clerk

    Inventory Clerk's Trading Name

    Please complete the following questions in full as these details may be required for a full and complete investigation relating to your complaint

    Have you: YesNo

    Contacted the inventory clerk concerned and discussed this matter to try to find a resolution

    If no, please follow step one of the AIIC’s complaints procedure.

    If yes, please provide details of their response

    Have you YesNo

    Contacted your letting agent as the instructing principle of the clerk (if appropriate) and asked them to act as mediator

    If no, please follow step two of the AIIC’s complaints procedure

    If yes, please provide details of their response

    The Check In

    Date of Check In

    Time of Check In (if applicable)


    Check In Inspection Carried Out By: (Please tick)

    Inspected by

    Independent Inventory ClerkLetting AgentLandlordTenantNo Inspection Carried Out

    Where an inspection has been completed, please provide details of the name and company (if applicable) of the person who completed the check in inspection

    Name

    Company (if applicable)

    Check In Inventory

    Supplied by

    Independent Inventory ClerkLetting AgentLandlordTenantNo Inspection Carried Out

    Where an inventory has been provided, please provide details of the name and company (if applicable) of the person who completed the check in inspection

    Name

    Company (if applicable)

    Was the inventory signed by tenant as confirmation of acceptance of condition of property?

    YesNo

    If no please give reason below

    The Check Out

    Date of Check Out

    Time of Check Out (if applicable)


    Check Out Inspection Carried Out By: (Please tick)

    Carried out by

    Independent Inventory ClerkLetting AgentLandlordTenantNo Inspection Carried Out

    Where an inspection has been completed, please provide details of the name and company (if applicable) of the person who completed the check in inspection

    Name

    Company (if applicable)

    Was the check in inventory used to complete the check out inspection?

    YesNo

    If no please provide details as to who supplied the documentation used for the check out inspection

    The Check Out Report

    Date Check Out Report Received

    Check Out Report Received From

    Did the check out report provide a full and complete record of the differences of condition between the check in and check out inspection?YesNo

    If no, please provide full details of items / cleaning issues missed

    Please provide full details of your complaint if not already described above

    Supporting documentation

    Please confirm which of the following supporting documentation you are presenting to the AIIC to assist with your complaint.

    Please ensure that these documents are emailed directly to centraloffice@theaiic.co.uk

    Check In InventoryCheck Out ReportPhotographsWritten correspondenceReceipts

    Other supporting documentation provided (please specify below)