Central Office
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Hi Peter
Jessica is absolutely right, wherever possible we should read underground water meters.
The only exceptions are if the drain is one of those heavy metal ones (as Jessica has already said), if the meters are in a block and no information has been provided by the landlord / agent with regards to serial numbers / exact locations, or if the meter is flooded / obstructed for any other reason.The rule of thumb is, if you can’t read a water meter, but can locate it, always take a photograph so that the agent and landlord can clearly see why you can’t read that meter. That way you have covered yourself as far as you need to.
Hi
With regards to the crack, was there any other evidence, such as settlement cracking to the interior walls of the wardrobe / settlement cracking in the bathroom room from the movement of the bath indicating settlement rather than tenant damage?
Was there any evidence of chips / points of impact on the mirror?
Sometimes sliding mirrors can crack due to constant excessive force being used when opening and closing.
As far as the check out report is concerned, in these instances it would be worth advising that a suitably qualified person inspect the damage to formally assess whether it was caused by tenant negligence or natural causes over a long period of time (and no, Letting Agents are not qualified to make this judgement!!!)
Hi Donna
I have triple checked this with Pat, and she has confirmed that depending on the severity, she agrees with your initial £30 compensation charge as it falls under the ‘irritation allowance’ category.
Hi Elaine
This is completely unreasonable!!
Yes, you should have advised the tenant to return the keys to the agent and not drop them into the property, however, this information was clearly stated on your check out report, therefore you are not liable for any part of this lock change as far as we can ascertain!
Hi Jo
Completely agree, latest appointment time has to be no later than about 3pm. You just can’t see the damage as clearly with artifical light.
Pat will refuse to do appointments when the sun goes down, however I think if you have no choice but to do an appointment ‘in the dark’, then it’s always handy to include a disclaimer to your inventory / check out report, something like ‘this report was carried out in limited light therefore recommend landlord reinspect in day light hours’.
Hi Elaine
I have already prepped our Chairman & asked her to respond in the morning
Regardless of the condition of the carpet to begin with, did the landlord give their permission to change the flooring from carpet to vinyl?
If not I suspect landlord may be due some form of compensation.
If the tenant had changed the walls from emulsion to wallpaper without permission, the tenant would definitely be responsible for returning the walls back to emulsion, whether they had to pay all or just part of the cost ( taking life expectancy of emulsion into consideration).
I’m wondering if the same principle applies?
It’ll be interesting to see what the chairman has to say re this!!
Hi Harvey, thank you so much! We’re really pleased that the membership have responded so positively towards it!!
Once training on the site has been done, watch this space for even more amazing things to follow 😀 (including how to properly work this new forum!!!!)